Order Tracking
Track Your Order
Enter your order number and email to see status and delivery updates. Use Prompt Xpress for courier tracking once shipped.
Look up your order
Find your order number in your confirmation email or account dashboard.
Courier tracking
Orders ship via Prompt Xpress — use your AWB number after dispatch
Package tracking
Track delivery with your AWB or reference number on the courier website.
Track with Prompt XpressBranch network
Find pickup and delivery locations across Sri Lanka (55+ branches).
View branch locations
Delivery info: Island-wide shipping via Prompt Xpress. Typical delivery is 24–48 hours after dispatch once you receive your tracking number.
Order status guide
What each status means for your order
Pending
Order received
Processing
Being prepared
Shipped
On the way
Delivered
Completed
Cancelled
Order cancelled
Questions about your order?
Call, WhatsApp, or visit our contact page for support.